Frequently Asked Questions
Everything you need to know about your Closure London order and our premium streetwear collections.
How long does shipping take and what are the costs?
We offer standard and next-day delivery options within the UK. Standard shipping typically takes 2-4 working days, while international orders can take 5-10 working days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date you receive your order. All items must be returned in their original condition, unworn, with all tags still attached to be eligible for a full refund.
How do I know which size to order?
Closure London apparel is designed for a contemporary fit. We provide a detailed size guide on every product page to help you find the perfect measurement for our hoodies, tracksuits, and tees.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer buy-now-pay-later options via Klarna and Clearpay, as well as express checkout via PayPal and Apple Pay.
Can I track my order once it has been placed?
Yes, once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
What should I do if I receive a faulty item?
We pride ourselves on high-quality craftsmanship, but if you receive a defective product, please contact our customer service team immediately with your order number and photos of the fault so we can resolve it for you.